1. Returns Overview

At hilami.xyz, we offer a 30-day return policy for all cases purchased, including Samsung Galaxy S23 Ultra Cases, Samsung Galaxy S23 Cases, and Oppo Phone Cases. If you are not satisfied with your purchase for any reason, you can return it within 30 days of receiving your order for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be in new and unused condition, with all original tags and packaging intact.
  • The item should be free from signs of wear or damage.
  • The return must be initiated within 30 days of receipt of your order.

Note: Custom or personalized products cannot be returned unless defective or damaged upon arrival.

3. How to Return Your Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at admin@hilami.xyz with your order number and the reason for your return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for sending the product back.
  3. Pack Your Return: Carefully pack your product in the original packaging, along with any accessories, manuals, or freebies that were included in your order.
  4. Ship the Item: Once your RA number is issued, ship the product back to us using a trackable shipping method. You will be responsible for the cost of return shipping unless the product is defective or an error was made on our part.

4. Refunds and Exchanges

  • Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
  • Exchanges: If you would like to exchange your product for a different model, size, or color, please reach out to our support team. We will assist you with the exchange process.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. We will provide a full refund or send you a replacement at no additional cost. Be sure to include photos of the damage or defect when contacting us.

6. Non-returnable Items

The following items are not eligible for return:

  • Products marked as final sale.
  • Personalized or customized items (unless defective or damaged).
  • Items that have been used or altered in any way.

7. Contact Information

If you have any questions or need assistance with a return, please contact our customer service team at:

Email: admin@hilami.xyz