1. Warranty Coverage

At Hilami.xyz, we offer a warranty on all products sold, including our Samsung Galaxy S23 Ultra Cases, Samsung Galaxy S23 Cases, and Oppo Phone Cases. Our warranty covers any manufacturing defects or issues that occur under normal use within a certain period after purchase.

2. Warranty Period

  • Phone Cases: We offer a 6-month warranty on all phone cases, starting from the date of purchase.
  • Accessories (if applicable): The warranty for any accessories will vary based on the specific product. Please refer to the product page for more details.

3. What is Covered Under Warranty?

Our warranty covers the following defects:

  • Manufacturing defects: Such as stitching issues, material flaws, or hardware malfunctions.
  • Material deterioration: Including fading or cracking due to faulty materials.
  • Functionality issues: If the case does not perform as expected (e.g., failing to fit or protect the phone as intended due to design defects).

4. What is Not Covered Under Warranty?

Our warranty does not cover:

  • Damage caused by misuse: Including but not limited to dropping the product, exposure to liquids, or using the product in extreme conditions.
  • Normal wear and tear: Minor scuffs, scratches, or fading that occur over time from regular use.
  • Improper handling: Damage caused by the customer’s mishandling or improper installation of the product.
  • Third-party modifications: Any alterations or customizations to the product that were not approved by Hilami.xyz.

5. How to Make a Warranty Claim

If you believe your product is eligible for a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@hilami.xyz with your order number and a detailed description of the issue.
  2. Provide Evidence: Send us photos or videos of the defect or issue you are experiencing.
  3. Return the Product: If your claim is approved, we will guide you through the process of returning the item. We may provide you with a pre-paid return label, depending on the situation.
  4. Processing the Claim: Once we receive the returned product and confirm the issue, we will either repair, replace, or issue a refund based on the severity of the defect.

6. Refund and Replacement Options

Depending on the nature of the issue and the availability of stock, we may offer:

  • A replacement product: If your item is defective, we will send you a replacement at no additional cost.
  • A full refund: If a replacement is not possible or preferred, we will issue a full refund to the original payment method.
  • Repair: In some cases, we may offer a repair option for minor defects.

7. Shipping Costs

  • Return Shipping: If the issue is covered under warranty, Hilami.xyz will cover the return shipping costs.
  • Shipping to Us: If the issue is not covered under warranty or the return is due to customer preference (e.g., change of mind), the customer will be responsible for the shipping costs.

8. How to Contact Us

For any questions or concerns regarding our warranty policy or if you need assistance with a warranty claim, please don’t hesitate to contact us:

9. Policy Updates

We reserve the right to update or modify our warranty policy at any time. Any changes will be reflected on this page, so we encourage you to check back periodically for any updates.

Thank you for choosing Hilami.xyz for your mobile accessories! We strive to provide you with the best products and customer service, and we are here to support you every step of the way.